888-950-8520

Monday Thru Friday 11am-7pm ET
Saturday 10am-5pm ET
Closed Sunday and Holidays

USO Drop Off Site

FAQ's


Military Pride FAQ’s:

Below are some frequently asked questions (FAQ's).  We hope that this FAQ page is helpful, but if you have unanswered questions or comments please see below to contact us. 

 

COUPON CODES NOT WORKING

If a Coupon Code is not working, make sure you are using the correct code for the items in your cart (valid codes are found at the top of this page).

 

How long does it take to process my order?

It takes Military Pride 1-2 business days to process orders.

After you place your order you will receive a confirmation email. If you do not receive your confirmation email, please check your spam/junk folder. Please notify us immediately if you still have not received a confirmation email. Contact us online  at Orders@MilitaryPrideOnline.com  or call toll free at 888-950-8520.  We are on eastern standard time.

Orders are shipped by UPS or USPS Priority Mail. It is the customer's choice as to delivery method.

 


All UPS orders are shipped ground from Ohio and are guaranteed to take 2-5 days to arrive from ship date and are insured up to $100.00. We will send you an email with the tracking information from UPS.

All USPS PRIORITY Mail orders are shipped from Ohio. Priority Mail generally takes 2-4 days to arrive, and is NOT guaranteed by the U.S. Postal Service to arrive on time, and packages are
not insured.

For UPS Ground Shipping Estimated Time From Ohio - Click Here

Can I return or exchange my merchandise?

All items may be returned or exchanged within 30 days of purchase.

Send your item(s) back along with a copy of your packing list and a note as to what you are returning/exchanging and what you would like in return i.e. please exchange this XL for a Lg; or I would like to return the circled item for a refund.

The proper paperwork is essential when returning/exchanging. We realize it is not always possible to have the packing list. If you DO NOT have the packing list, you MUST include your name, address, phone, email and detail as to what you would like to do, exchange or return. Without this proper paperwork your package will not be processed, it will be held for 10 days after our receipt, giving you ample time to follow up on your return.

All credits/refunds will be issued as soon as possible; all exchanges will be handled as soon as possible provided the the items are in stock. Customer will be notified of out of stock items. Shipping charges apply to all returns & exchanges.

DAMAGED PACKAGES: If an item should arrive damaged, save the box and all wrappings. Take a picture and email it to us at orders@militaryprideonline.com (Shipping vendors need pictures to prove damage), along with your contact and order information. You must contact us within 2 business days of receipt of the damaged item to beign the process of obtaining a new item. If you do not cotact us within 2 business days of receipt of package, your claim will be denied. 

 

Does Military Pride ship to AP/FPO addresses?

Yes – No additional charges will be applied.

 

Are all of Military Pride’s items made in the USA?

We strive to find products that are made in the USA. However, that is not always possible. A large number of our products are finished / embellished in the USA.   – For example; Our Baseball caps are made in China, but the logos and embroidery is made in Florida.

-We respect the sacrifices Americans have made to keep this country free.  We make every effort to not offer items made in Vietnam.  We will  NOT carry items made in  Pakistan or Iraq

 

Military Pride’s Contact Information:

Military Pride, Inc.

Corporate Offfice:  29311 Euclid Ave., Wickliffe, OH 44092

Local Phone Number:  440-944-5180

Toll Free Number:  888-950-8520:

Customer Service is available daily  9:00 am to 11:00 p.m eastern standard time.